Customer Services Representative

About the role

Join the Communication and Transaction Services team at Computershare in Takapuna, Auckland. You will provide registry services to clients and their investors, handling a full lifecycle of transactions while delivering exceptional customer support.

Key responsibilities

• Manage activities that support the relationship between Computershare and clients' investors, including liaising with brokers, advisors, and lawyers via phone, email, and in‑person visits.
• Support transaction processing and respond to investor enquiries across a range of registry activities.
• Share workload with the team, assist during peak periods, and meet key deadlines.

Required profile

• Strong customer service and administrative abilities, with a focus on following defined checklists, procedures, and business rules.
• High attention to detail, risk awareness, and compliance when processing transactions and handling queries.
• Collaborative, proactive attitude and ability to manage competing priorities and meet deadlines.

Required skills

• Microsoft Office proficiency

What we offer

• Flexible hybrid work model (minimum three days onsite).
• Health and wellbeing rewards tailored to you and your family.
• Opportunity to invest in the company through share purchase plans with company contributions.
• Recognition awards, team events, and a supportive, close‑knit community.