Customer Service Team Lead

About the role

The Customer Service Team Lead will oversee daily administrative and customer‑service activities, ensuring accurate reporting, efficient project handling, and high‑quality support for internal and external stakeholders. This role combines leadership with hands‑on execution in a fast‑paced logistics environment.

Key responsibilities

• Prepare, analyze, and present complex reports using various software tools.
• Compile information from multiple sources to support decision‑making.
• Manage small‑scale projects and coordinate cross‑functional tasks.
• Direct and mentor junior staff, providing guidance and instruction.
• Perform general office duties such as word processing, data entry, document auditing, phone handling, mail distribution, conference‑room reservations, and meeting coordination.
• Handle confidential materials regularly and ensure data security.

Required profile

• Proven ability to lead a team and delegate tasks effectively.
• Strong analytical mindset with attention to detail.
• Excellent organizational and time‑management skills.
• Experience in a customer‑service or administrative environment, preferably within logistics or transportation.

Required skills

• Microsoft Office Suite (Word, Excel, PowerPoint)