Customer Service Representative – Paid Training, Immediate Start

About the role

Join VeriFLY as a Customer Service Representative in Auckland CBD. This entry‑level position offers paid training and an immediate start, allowing you to develop essential call‑centre skills while delivering excellent service to our customers.

Key responsibilities

• Answer inbound calls and respond to customer inquiries promptly.
• Provide accurate information, resolve issues, and ensure a positive customer experience.
• Maintain detailed records of interactions using the company’s systems.
• Identify opportunities to upsell products or services where appropriate.
• Collaborate with team members and supervisors to meet performance targets.

Required profile

• Enthusiastic and customer‑focused attitude.
• Strong verbal communication skills.
• Ability to learn quickly and follow training programmes.
• Basic high school education or equivalent.

Required skills

• Computer literacy for using standard office and call‑centre software.

What we offer

• Competitive hourly rate up to $35 p/h plus uncapped bonuses.
• Paid in‑house training in sales and management.
• Opportunities for career progression within a fun, supportive environment.
• Travel opportunities and a vibrant team culture.