Customer Service Representative – Contact Centre (Wellington)

About the role

Join a supportive contact centre team in Wellington and be the friendly voice that helps professionals with their inquiries. This role is ideal for someone who enjoys assisting people and wants to grow within a professional corporate environment.

Key responsibilities

• Answer inbound phone calls and manage digital cases for a diverse community of professionals.
• Deliver outstanding service and achieve first‑call resolution, solving problems efficiently.
• Participate in proactive outbound calling programmes to boost engagement.
• Collaborate with colleagues and other departments to achieve the best outcomes for members.

Required profile

• Positive attitude with a genuine passion for helping people.
• Resilience and ability to stay calm when handling complaints or challenging situations.
• Eagerness to learn new systems and develop contact‑centre skills.
• Reliability, accountability and a collaborative mindset.

Required skills

What we offer

• Competitive salary between $65,000‑$70,000 per annum (pro‑rated).
• Stable Monday‑Friday schedule with 8‑hour shifts between 11:00 AM and 9:00 PM.
• Fully paid training programme of approximately four weeks.
• Professional development opportunities within a respected corporate environment.
• Modern central Wellington office with supportive team culture.