Customer Service Representative – 9‑Month Fixed‑Term

About the role

Join a high‑performing contact centre supporting Powershop Australia customers during a busy period of change. This 9‑month fixed‑term, full‑time position offers a rotational roster in our Masterton office, with training and support to help you make an impact from day one.

Key responsibilities

• Assist customers via phone, email and digital channels.
• Help customers understand their accounts, usage and bills.
• Resolve queries confidently and accurately.
• Work at pace in a busy, ever‑changing environment.
• Provide support during a key period of organisational change.

Required profile

• Smart, hard‑working and confident.
• Adapt quickly and work hands‑on.
• Willing to support the wider team while others get up to speed.
• Available for a full‑time rotational roster with flexible hours.
• Able to complete online testing and standard pre‑employment checks.

Required skills

What we offer

• Potential completion bonus (eligibility criteria apply).
• Additional evening payments for shifts finishing after 7 pm.
• Training and ongoing support.
• Opportunity to work in the renewable energy sector.
• Supportive, tight‑knit team culture.