Customer Service / International Freight Operator

About the role

360 Logistics Group is seeking an experienced Customer Service and International Freight Operator to manage the import of commercial products by air and sea. The successful candidate will act as the primary point of contact for customers and coordinate freight operations to ensure timely and compliant deliveries.

Key responsibilities

• Handle inbound customer inquiries and provide timely updates on shipment status.
• Coordinate air and sea freight bookings, ensuring optimal routing and cost efficiency.
• Prepare and process import documentation, including customs declarations and compliance paperwork.
• Liaise with carriers, customs agents, and internal teams to resolve any issues that arise during transit.
• Track shipments, monitor performance metrics, and report on key logistics KPIs.

Required profile

• Proven experience in customer service and freight operations within an import environment.
• Strong knowledge of air and sea import procedures and customs regulations.
• Ability to work in a fast‑paced, detail‑oriented setting.
• Excellent communication skills and a customer‑focused attitude.

Required skills

What we offer

• Competitive salary package.
• Short‑term incentives based on company performance.
• Paid birthday leave.
• Full‑time, on‑site role in Christchurch Central.