Customer Service Coordinator

About the role

Device Technologies is seeking a Customer Service Coordinator who will be the first point of contact for our customers. The role focuses on delivering exceptional service, building lasting relationships, and ensuring every interaction leads to the best possible outcome for patients and healthcare professionals.

Key responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Coordinate service requests and follow‑up actions to ensure timely resolution.
• Maintain accurate records of customer interactions using internal systems.
• Collaborate with internal teams to address complex issues and improve service processes.
• Continuously seek ways to enhance the customer experience.

Required profile

• Strong attention to detail.
• Excellent written and verbal communication skills.
• Willingness to learn and adapt to new systems and processes.
• Alignment with the company values of innovation, collaboration, ownership, good business practice, and customer focus.

Required skills

What we offer

• Opportunity to work in a dynamic, values‑driven environment.
• Professional development and career growth within a leading medical technology company.
• Engagement with a supportive team focused on patient outcomes.