Customer Service Broker

About the role

Aon is looking for a Customer Service Broker to join its insurance and finance team in New Zealand. You will act as the primary point of contact for brokers, providers and third‑party suppliers, ensuring high‑quality service and supporting the delivery of insurance solutions.

Key responsibilities

• Handle enquiries from internal teams, external vendors and third‑party suppliers.
• Negotiate policy terms and conditions with insurers to achieve positive outcomes for clients.
• Assist with client renewals in line with organisational protocols.
• Provide front‑line support to maintain strong client relationships.

Required profile

• Strong communication skills with the ability to tailor messages to different audiences.
• Customer‑first mentality and proactive problem‑solving attitude.
• Motivated self‑starter capable of working autonomously once trained.
• Excellent organisational skills and ability to prioritise workload.

Required skills

• Microsoft Office

What we offer

• Comprehensive benefits package.
• Inclusive, diverse workforce and agile environment.
• Two Global Wellbeing Days per year.
• Smart Working flexibility (remote/hybrid options).
• Continuous learning culture with development opportunities.