Customer Experience Representative

About the role

Join our team as the first point of contact for customers and providers over the phone. You will handle inbound queries with empathy, provide clear next steps, and quickly learn our processes through structured training and on‑the‑job support.

Key responsibilities

• Answer inbound customer and provider calls, delivering accurate information and guidance.
• Apply learned processes and follow‑up procedures consistently.
• Navigate multiple systems in a fast‑paced environment to resolve queries.
• Contribute to a positive, supportive team culture.

Required profile

• Strong verbal and written communication skills.
• Customer‑first mindset with the ability to connect with people from diverse backgrounds.
• Resilience and empathy when supporting people through challenging situations.
• Confidence using technology and a willingness to learn new systems.
• Calm, adaptable and proactive approach.

Required skills

What we offer

• Temporary, fixed‑term role to build valuable customer service experience.
• Monday‑Friday rostered between 8 am and 6 pm – no weekend or late‑night shifts.
• Comprehensive training and ongoing support.
• Supportive team environment in central Dunedin.