Customer Engagement Associate

About the role

As a Customer Engagement Associate you will be the first point of contact for customers, delivering friendly and professional support from the initial enquiry through to course completion. You will work closely with the Customer Engagement Lead and the wider team to ensure smooth training operations.

Key responsibilities

• Answer customer calls and emails, providing clear and accurate information.
• Process bookings and coordinate training schedules efficiently.
• Maintain accurate customer records and support reporting requirements.
• Liaise with trainers and internal departments to ensure courses run smoothly.
• Assist the Customer Engagement Lead and National Business Development Manager with administrative and communication tasks.
• Identify opportunities for cross‑selling or repeat business with existing clients.
• Contribute to continuous improvement of customer service processes.

Required profile

• Confident and professional with excellent communication skills.
• Organised and able to manage multiple tasks efficiently.
• Customer‑focused with a genuine passion for delivering great service.
• Positive, proactive and ready to work in a collaborative team environment.
• Keen to learn, grow and develop within a leading national organisation.

Required skills

• Experience using CRM systems.
• Proficiency with standard office software.

What we offer

• Supportive, friendly team environment.
• Opportunities for professional development and career progression.
• Competitive salary and benefits package.
• 22 days’ holiday plus service‑related increases.
• Company pension scheme, eyecare vouchers, free parking and regular company events.