Court Registry Officer – Fixed Term (Queenstown)

About the role

The Court Registry Officer supports the smooth operation of the Queenstown court by managing case files, assisting judges, and providing front‑line customer service. This fixed‑term position runs until 30 June 2027 and will play a key part in the Ministry’s digital transformation project, Te Au Reka.

Key responsibilities

• Maintain accurate case files and perform data entry to keep records up to date.
• Open and manage court sessions in English and Te Reo Māori, working closely with judges and court staff.
• Provide customer service to the public, lawyers, and other stakeholders via face‑to‑face, phone, or email.
• Support the implementation of the new digital case‑file and workflow solution.

Required profile

• Resilient and able to handle sensitive, high‑volume cases.
• Detail‑oriented with strong observational skills.
• Self‑aware, mature and positive when dealing with diverse customers.
• Capable of multitasking and shifting quickly between repetitive tasks.
• Eager to learn and adapt to changing legislation and processes.
• Excellent communicator with good English and confident Te Reo Māori pronunciation.
• Comfortable using audio‑visual equipment.

Required skills

What we offer

• Opportunity to work within a supportive team culture.
• Experience in a major digital transformation within the justice system.
• Professional development in court administration and customer service.