Compliance Officer - Noise

About the role

Join Auckland Council’s Environmental Health Response team as a Compliance Officer – Noise. You will lead the response to noise complaints, conduct proactive investigations and help the community understand their rights and responsibilities.

Key responsibilities

• Respond promptly to noise complaints, ensuring compliance with statutory requirements, service level agreements and key performance indicators.
• Carry out proactive investigations, enforcement actions and noise monitoring, including background and pre/post‑consent assessments.
• Support contracted Noise Control Officers and assist with escalated or repeat noise issues.
• Manage escalated cases, keep all parties informed and liaise with senior staff and specialists as needed.
• Audit contractor performance and contribute to continuous improvement across the team.
• Participate in out‑of‑hours duties and support other Environmental Health teams with low‑risk public health inspections during quieter periods.

Required profile

• Experience in regulatory or compliance‑focused roles with a solid understanding of investigative techniques and relevant legislation.
• Strong customer‑focused problem‑solving abilities and the capacity to work in a dynamic environment.
• Excellent communication skills, professionalism and empathy when handling challenging situations.
• Commitment to continuous improvement, collaborative working style and ability to balance enforcement with education.
• Calm, fair and solutions‑oriented approach aligned with Council policies.

Required skills

• Conflict resolution, mediation and negotiation in frontline regulatory settings.
• Application of legislation, assessment techniques and sound problem‑solving.
• Working confidently with diverse communities while maintaining strong customer service standards.
• Excellent verbal and written communication.
• Computer skills: Windows environment, Microsoft Word and Microsoft Excel.

What we offer

• Standard business‑hour schedule with flexible out‑of‑hours duties, especially on Friday evenings and weekends.
• Flexible working arrangements to support work‑life balance.
• Opportunity to make a meaningful impact on community wellbeing.