Community Manager – Pet & Confectionary

About the role

ZURU is looking for a passionate Community Manager to own the customer journey across social media and email, ensuring brand lovers receive fast, knowledgeable, and friendly support. You will work within the Brand Engagement Team to boost engagement for ZURU’s pet and confectionary brands.

Key responsibilities

• Respond to and interact with customers on social platforms and via email, providing accurate product information.
• Develop deep knowledge of ZURU’s brand portfolio and product ranges.
• Collaborate with the Brand Engagement Lead to resolve complex customer queries.
• Plan, execute, and monitor influencer/creator campaigns aligned with marketing goals.
• Maintain detailed records of interactions, comments, and complaints.
• Produce monthly reports on customer feedback, common requests, and product issues.
• Report weekly on defective stock, coordinate replacement shipments, and drive brand loyalty.
• Support and lead the overseas customer service team to meet ZURU quality standards.

Required profile

• Experience in community management, customer service, or social media roles.
• Education in Marketing, Business, or a related field.
• Strong passion for customer service and brand storytelling.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to multitask, stay organized, and manage competing priorities.
• Enthusiasm for a collaborative office culture in an onsite Auckland setting.

Required skills