Client Care Manager – Building Maintenance Solutions

About the role

Goleman Group is seeking a commercially‑minded Client Care Manager to lead growth initiatives and strengthen relationships within the building maintenance sector. You will act as a trusted advisor, delivering tailored maintenance solutions that create "WOW" experiences for our clients.

Key responsibilities

• Drive business development and revenue growth through new and existing client networks.
• Secure new service contracts and identify upsell opportunities within current accounts.
• Understand client pain points and translate them into practical, tailored maintenance solutions.
• Build long‑term, trusted relationships with clients and key stakeholders.
• Represent Goleman Group as a credible, solutions‑focused industry expert.
• Collaborate with operational teams to ensure seamless service delivery and exceptional outcomes.
• Identify additional asset maintenance opportunities across client portfolios.

Required profile

• Proven experience in building maintenance, construction, painting, facilities or related industries.
• Strong ability to translate client needs into operational outcomes.
• Excellent relationship‑management and business‑development capabilities.
• Commercial acumen, resilience and a proactive mindset.
• Outstanding communication and problem‑solving skills.
• Reputation as a dependable "safe pair of hands" trusted by clients.
• Passion for delivering outstanding customer experiences.

Required skills

What we offer

• A collaborative, supportive team that puts the client first.
• Opportunities for professional growth and accountability.
• Focus on operational excellence and long‑term relationships.
• Ability to make a genuine impact on clients, colleagues and your own career.