Claims Prevention & Quality Manager

About the role

We are seeking an experienced Claims Prevention & Quality Manager to lead freight quality and claims prevention across our transport and warehousing operations. In this role you will minimise freight damage and loss, protect the organisation’s financial and reputational integrity, and drive a proactive quality culture while partnering with senior leadership and travelling to sites as required.

Key responsibilities

• Lead claims prevention strategies to reduce freight damage, loss and operational risk.
• Investigate freight incidents, conduct root‑cause analysis and implement preventative actions.
• Manage end‑to‑end customer claims, ensuring fair, timely and commercially sound outcomes.
• Develop and embed quality assurance programmes across transport and warehousing.
• Analyse trends, monitor KPIs and provide actionable insights to improve performance.
• Drive continuous improvement initiatives that enhance freight handling standards.
• Collaborate with operational leaders to ensure consistent quality and compliance.
• Build capability through training, coaching and stakeholder engagement.
• Manage relationships with customers, insurers and key partners.

Required profile

• 5+ years of experience in transport, freight, logistics or warehousing operations.
• Strong background in claims management, quality assurance or process improvement.
• Proven ability to lead investigations and implement preventative controls.
• Highly developed analytical and problem‑solving skills.
• Experience influencing stakeholders and driving accountability across teams.
• Strong communication and organisational abilities.
• Experience with logistics systems, claims platforms and reporting tools.
• Relevant qualification in Logistics, Supply Chain or a related field (preferred).

Required skills

What we offer

• Full‑time, Monday‑to‑Friday role based in Auckland (8:30 am – 5:00 pm).
• Opportunities for growth and advancement within a dynamic transport environment.
• Supportive team culture focused on safety, reliability and effective communication.