Business Service Specialist

About the role

The Business Service Specialist delivers market‑leading service to ANZ’s Business and Agri customers. You will identify individual financial needs, follow a structured service process and recommend tailored solutions, while referring credit requests to Relationship Managers or Business Lending Specialists.

Key responsibilities

• Support New Zealand businesses by providing banking services and market insights.
• Deliver exceptional customer experiences through phone, email and online channels.
• Handle inbound calls, respond to emails and proactively reach out to business customers.
• Build strong, positive relationships ensuring each interaction is easy, efficient and accurate.
• Drive customer retention via term‑deposit rollovers, business check‑in conversations and promotion of preferred service channels.
• Uphold ANZ values in every customer interaction.

Required profile

• Excellent communication and interpersonal skills.
• Customer‑focused mindset with a proactive approach.
• Ability to work flexible hours, including optional Saturday shifts.
• Willingness to work at least 50% on‑site at corporate locations.

Required skills

What we offer

• 10‑week training programme from the start date.
• Flexible working arrangements across Auckland, Wellington, Whangarei, Hamilton and Tauranga.
• Opportunities for career development within a leading bank.