Assistant Manager – Front Office

About the role

We are looking for an Assistant Manager to support the Front Office team at our Sofitel hotel. You will help deliver a personalised luxury experience for every guest while ensuring smooth daily operations across reception, portering and night audit functions.

Key responsibilities

• Assist in managing Front Office, Portering and Night Audit activities, ensuring guest arrivals and departures are handled efficiently.
• Supervise room allocations, check‑in/check‑out procedures and maintain high standards of customer service.
• Train, coach and support Front Office staff, delivering induction and ongoing skills development.
• Utilise the Front Office reservation system to generate accurate reports and support operational needs.
• Communicate updates on policies, rates and hotel information to guests and team members.
• Oversee cash, credit, cheque and banking transactions, ensuring compliance with security and confidentiality standards.
• Coordinate with Maintenance, Housekeeping and Food & Beverage departments to resolve guest issues promptly.
• Participate in departmental meetings, planning, rostering and performance reviews.

Required profile

• Leadership attitude aligned with luxury hospitality standards.
• Strong passion for the Sofitel brand and commitment to guest satisfaction.
• Ability to work under pressure and make decisions that enhance service quality.
• Excellent communication skills and a collaborative mindset.

Required skills

• Proficiency in operating a Front Office reservation system.
• Experience with cash handling and basic accounting procedures.

What we offer

• Opportunity to develop a career within a global luxury hotel brand.
• Supportive team environment that values innovation and personal growth.