Assistant Manager – Front Office (Hotel)

About the role

We are looking for an Assistant Manager to support the Front Office team at our Sofitel hotel. You will help deliver a personalised, luxury experience for every guest while ensuring smooth daily operations across reception, portering and night audit.

Key responsibilities

• Assist in managing Front Office, Portering and Night Audit functions.
• Supervise guest arrivals and departures, ensuring accurate room allocations and check‑in/out procedures.
• Train, coach and support Front Office team members; deliver induction and skills training.
• Utilise the hotel Property Management System to generate accurate reports and support operational needs.
• Maintain cash, credit and cheque handling procedures, ensuring guest confidentiality.
• Oversee lobby services, car parking and portering to maximise efficiency.
• Coordinate with Maintenance, Food & Beverage and other departments to resolve guest issues promptly.
• Prepare monthly Front Office performance reports and contribute to departmental meetings.

Required profile

• Strong leadership with a luxury‑attitude and passion for the Sofitel brand.
• Ability to foster a culture of belonging and empower team success.
• Excellent communication skills and attention to detail.
• Knowledge of safety, security and fire‑emergency procedures.

Required skills

• Proficiency with a Hotel Property Management System (PMS).
• Cash handling and financial transaction processing.
• Reporting and data analysis using Microsoft Office tools.
• Team training and performance management.

What we offer

• Opportunity to work within a globally recognised luxury hotel brand.
• Supportive environment that values each employee’s contribution.
• Career development and training programs.