Assistant Front Office Manager – Relocate to Victoria, Australia

About the role

Join RACV Inverloch Resort in Victoria, Australia as an Assistant Front Office Manager. This hands‑on leadership position supports daily front‑office operations and works closely with other departments to ensure a seamless guest experience.

Key responsibilities

• Lead the smooth daily operation of the Front Office, managing people, resources and costs to meet business objectives.
• Provide hands‑on leadership, coaching and direction to drive team performance and service excellence.
• Ensure SOPs, systems and processes are followed and continuously improved for efficiency and guest experience.
• Champion a safe workplace, ensuring compliance with RACV OHS/HSW policies and procedures.
• Deliver exceptional member and guest experiences, fostering a strong member‑first culture.
• Resolve guest feedback, complaints and complex situations professionally, including intoxicated guests and relocations.
• Support workforce planning through rostering, UKG approvals, award compliance, budgeting and labour optimisation.
• Partner with Duty Managers to build capability, complete mandatory training and drive continuous improvements.

Required profile

• Prior hotel front office management experience at Duty Manager level or above in a multi‑outlet hotel or resort.
• Strong understanding of hotel/resort operations, guest NPS, feedback management and related procedures.
• Proficiency in Opera PMS (or a similar property management system) and Microsoft Office applications.
• Demonstrated people‑leadership experience including recruitment, performance management, coaching and team development.
• Sound commercial acumen.

Required skills

• Opera PMS
• Microsoft Office
• UKG workforce management system

What we offer

• Generous employee benefits and discounts on RACV products and resorts.
• Opportunity to relocate to a coastal lifestyle with ocean views and community charm.
• Being part of a large trusted Australian brand and the state’s largest member‑based organisation.