Assistant Front Office Manager

About the role

The Assistant Front Office Manager is a full‑time, permanent position reporting to the Front Office Manager at Rosewood Kauri Cliffs. You will oversee Front Office Agents, ensure a high‑quality guest experience, and maintain a positive working culture.

Key responsibilities

• Manage daily operations of the Front Office in the manager’s absence.
• Recruit, mentor, and train Front Office team members.
• Welcome and assist guests, creating memorable experiences.
• Liaise with the accounts team on invoices and payments.
• Keep all departments informed about reservations and guest requirements.

Required profile

• Passionate, well‑presented, with strong verbal and written communication.
• Minimum 2 years experience in a luxury or resort front office environment.
• Ability to exceed expectations and deliver true luxury service.
• High energy, attention to detail, and a winning smile.

Required skills

• Proficient use of Opera Cloud or similar hospitality management systems.

What we offer

• Competitive salary.
• Delicious daily staff meals prepared by our culinary team.
• Access to an exclusive Staff Perks Programme.
• Supportive leadership and clear career progression opportunities.
• Living and working in one of New Zealand’s most scenic regions.