Agent Oversight Analyst – AML/CTF Compliance
Western Union · Auckland
Description du poste
About the role
The Agent Oversight Analyst will coordinate Western Union’s agent oversight program across New Zealand, ensuring that agents meet AML/CTF compliance standards. The role supports both new and existing agents, providing analysis, back‑office assistance, and follow‑up on improvement actions.
Key responsibilities
- Coordinate the agent oversight program in alignment with Western Union entities and agents nationwide.
- Provide AML/CTF compliance support to agents, assessing the effectiveness of their compliance programs.
- Analyze and recommend improvements to internal controls and AML compliance frameworks for agents.
- Deliver back‑office support for agent oversight processes and monitor identified improvement areas.
- Assist with special projects assigned by management.
Required profile
- Minimum three years of experience in compliance, preferably within AML/CTF.
- Bachelor’s or master’s degree preferred.
- Excellent written and verbal communication skills.
- Strong analytical, problem‑solving and multi‑tasking abilities.
- Demonstrated interpersonal and customer‑service skills.
Required skills
What we offer
- Competitive short‑term incentives and comprehensive health, accident and life insurance.
- Access to development platforms and professional growth opportunities.
- 20 days of annual leave, parental leave, health and wellness program, and referral program.
- Flexible remote work arrangement with occasional in‑person collaboration.
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Western Union
Auckland
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