Administration Support – Fixed-term (6 months)

About the role

As the first point of contact for patients, visitors and medical specialists, you will deliver a professional, friendly and welcoming experience both in person and over the phone. The role combines reception duties, booking coordination and a wide range of administrative support tasks to ensure smooth day‑to‑day hospital operations.

Key responsibilities

• Manage patient documentation and ensure accurate record‑keeping.
• Coordinate bookings for surgeries, appointments and visitor schedules.
• Answer phone and email enquiries, providing clear information on payment requirements and financial cover.
• Assist the ACC and Affiliated Provider contracts team and liaise with medical specialists’ rooms.
• Support operational initiatives, continuous‑improvement projects and ad‑hoc administrative tasks across the hospital.

Required profile

• Strong organisational ability with capacity to handle multiple priorities while maintaining accuracy and confidentiality.
• Excellent communication and interpersonal skills with a professional, empathetic approach.
• Experience in financial administration, including preparing estimates, invoicing and confirming funding arrangements.
• Proficiency in Microsoft Office applications, especially Excel, and confidence using spreadsheets and other digital systems.
• Previous experience in a healthcare environment and knowledge of the Privacy Act and Te Tiriti o Waitangi principles is desirable.
• Adaptable and willing to provide flexible support across various hospital functions.

Required skills

• Microsoft Excel
• Microsoft Office suite
• Spreadsheet software

What we offer

• Full‑time (1 FTE) fixed‑term contract for 6 months.
• Opportunity to work in a modern hospital environment with a supportive team.