Administration Lead

About the role

The Administration Lead will oversee the reception and administration functions across NorthCare Medical Centres, ensuring smooth daily operations and high‑quality support for both clinic staff and patients. This permanent, full‑time position reports to the Regional Business Manager and offers a clear pathway for management development within a health‑focused environment.

Key responsibilities

• Lead and supervise the administration team, providing direction and performance feedback.
• Coordinate practice systems, processes, and office support for reception and clinic activities.
• Manage human‑resource duties including recruitment, performance management, and staff training.
• Maintain accurate records, oversee scheduling, and ensure compliance with health‑care standards.
• Drive continuous improvement initiatives and uphold cultural competencies, especially relating to Te Tiriti o Waitangi and Te Ao Māori.

Required profile

• Proven experience in a similar administrative leadership role.
• Excellent communication, people‑management, and organisational skills.
• High attention to detail, ability to prioritise, and meet deadlines.
• Commitment to cultural confidence and reducing health inequities.

Required skills

• Proficiency with computer software; experience with Indici is an advantage.

What we offer

• Supportive work environment with strong equity focus.
• Opportunities for professional growth and development.
• Work within a collaborative, multi‑disciplinary primary health‑care team.