Team Leader – People Services

About the role

The Civil Aviation Authority is seeking a Team Leader for People Services to head its HR services function. This hands‑on leadership role blends people management, HR generalist expertise, and service‑delivery improvement in a complex public‑sector environment.

Key responsibilities

• Coach, mentor and develop a small HR team, fostering confidence and capability.
• Oversee the AskHR service, delivering consistent, high‑quality advice across the employee lifecycle.
• Step in to manage queries, workload peaks and team coverage as needed.
• Drive continuous improvement of HR processes, knowledge resources and self‑service tools.
• Lead and contribute to HR projects such as process redesign, system enhancements and service upgrades.
• Use data, insights and feedback to monitor service effectiveness and inform improvements.
• Partner with other departments to ensure integrated, customer‑focused solutions.

Required profile

• Proven HR generalist experience covering the full employee lifecycle.
• Familiarity with an AskHR or similar service model.
• Understanding of the New Zealand public‑sector environment.
• Passion for coaching, mentoring and developing early‑career HR practitioners.
• Continuous‑improvement mindset with a track record of enhancing processes or services.
• Experience leading or contributing to HR‑related projects.
• Systems‑thinking approach that keeps people at the centre of solutions.

Required skills

• HR policy and employment law knowledge.
• Data analysis for service monitoring.
• Process design and improvement techniques.

What we offer

• Competitive salary band of $115,536–$141,751 per year.
• Opportunity to shape HR service delivery in a public‑sector organisation.
• Supportive environment focused on professional growth.