Service Desk Analyst

About the role

Grow your IT career while supporting technology that keeps vital healthcare services running. Evolution Healthcare is seeking a Service Desk Analyst for its Auckland CBD office. You will work hands‑on across a multi‑site environment, providing first‑line support to end users and ensuring critical systems remain operational.

Key responsibilities

• Provide first‑level technical support and troubleshooting for users.
• Administer and maintain IT systems and applications.
• Install and configure hardware and software across the organisation.
• Manage service requests, track tickets and meet agreed SLAs.
• Participate in a rostered on‑call schedule to support after‑hours incidents.

Required profile

• IT degree or relevant certification.
• Previous experience in IT support or service‑desk roles.
• Familiarity with Microsoft 365 suite (Teams, Email, SharePoint) – a plus.
• Strong customer‑service orientation and problem‑solving mindset.

Required skills

• Microsoft 365 (Teams, Email, SharePoint)

What we offer

• Supportive team culture with real development opportunities.
• Hands‑on work that directly impacts patient care.
• Central Auckland location on Shortland Street.