Field Service Manager

About the role

KONE is seeking a Field Service Manager to lead its South Island Service Team in New Zealand. Based in Dunedin, you will supervise maintenance technicians, ensure high‑quality service delivery, and build strong customer relationships across the region.

Key responsibilities

• Plan, schedule and deliver repair and preventive maintenance works for elevators and escalators.
• Monitor material inventory and manage technician rostering.
• Lead performance management, skill development and shift coordination for the team.
• Spend time in the field to develop business relationships and ensure customer satisfaction.
• Drive continuous improvement initiatives and uphold safety standards.

Required profile

• Experience in construction, facilities management or vertical‑transport industries.
• Demonstrated team‑leadership and coordination of maintenance activities.
• Strong commitment to workplace safety.
• Excellent communication skills and high emotional intelligence.

Required skills

• Leadership and team management.
• Operational planning and coordination.
• Customer engagement and relationship building.
• Problem solving in a field service environment.

What we offer

• Career progression within a global organisation.
• Access to world‑class learning and development programmes.
• Supportive, high‑performing team environment.
• Total rewards package recognising performance.
• Opportunity to work with cutting‑edge vertical‑transport technology on high‑visibility projects.