Data Center L2 Support Engineer

About the role

We are seeking a skilled Data Center L2 Support Engineer to ensure the reliability and performance of our data‑center infrastructure. You will work on‑site, handling servers, networking, storage, and cabling while supporting both Windows and Linux environments.

Key responsibilities

• Provide Level 2 support for data‑center operations, including incident, problem, and escalation management.
• Perform rack‑and‑stack activities for servers, storage, and network equipment.
• Install, configure, troubleshoot, and replace hardware components.
• Conduct server health checks, firmware upgrades, and preventive maintenance.
• Troubleshoot network connectivity issues on switches, routers, and firewalls.
• Manage structured cabling, fiber patching, and maintain cable documentation.
• Monitor environmental conditions such as power, cooling, and rack utilization.
• Coordinate with vendors, OEMs, and remote teams during maintenance.
• Maintain accurate asset inventory and update CMDB records.
• Support disaster‑recovery testing, backup verification, and infrastructure upgrades.
• Follow change‑management processes and security policies.
• Provide remote‑hands and smart‑hands assistance to customers and internal teams.

Required profile

• Bachelor’s degree in IT, Computer Science or a related field.
• 3–5 years of experience in data‑center or infrastructure support.
• Experience working in enterprise or colocation data‑centers.
• Willingness to work 24×7 rotational shifts and on‑call support.
• Strong troubleshooting, analytical, and communication skills.

Required skills

• Hands‑on experience with Dell, HPE, IBM, Lenovo servers.
• Experience configuring Cisco, Juniper, Arista switches.
• Knowledge of SAN/NAS storage systems.
• Fiber and copper cabling expertise.
• Windows Server administration.
• Linux administration (RHEL, CentOS, Ubuntu).
• Basic networking concepts: TCP/IP, VLAN, DNS, DHCP, routing & switching.
• Familiarity with monitoring and ticketing tools (e.g., ServiceNow, Jira).
• Virtualization technologies: VMware, Hyper‑V.
• Understanding of ITIL processes.
• Tools: VMware vSphere, iDRAC/iLO, SolarWinds, PRTG, Nagios, Active Directory, remote‑management utilities, DCIM tools.