Concierge – Guest Services at Luxury Hotel

About the role

Join the front‑line team at SO/ Auckland, a design‑led luxury hotel in the heart of the CBD. As a full‑time Concierge you will be the first point of contact for guests, delivering personalised service that enhances every stay.

Key responsibilities

• Greet guests and visitors with genuine warmth, ensuring they feel valued from arrival.
• Provide expert recommendations on local attractions, dining venues and hidden gems.
• Handle luggage, store belongings securely, and park vehicles with professionalism.
• Anticipate guest needs, record preferences and manage requests, questions and messages promptly.
• Maintain tidy and inviting public spaces, addressing any issues quickly.
• Maintain a positive attitude when solving challenges and work collaboratively with the team.

Required profile

• Valid Full New Zealand driver’s licence (manual and automatic).
• Ability to work a rotating schedule, including weekends, public holidays and night shifts.
• Legal right to work in New Zealand.
• Physically capable of lifting up to 30 kg.
• Professional appearance and clear communication skills.
• Outgoing, proactive and detail‑oriented with a passion for hospitality.

Required skills

What we offer

• Staff meals during shifts and provided uniform.
• International accommodation and retail discounts across Ennismore & Accor properties.
• Family & friends hotel discounts.
• Opportunities for development and worldwide career progression.
• Annual reward of a free night’s stay and additional perks.
• Commitment to diversity and inclusion with reasonable adjustments available.