Branch Manager

About the role

The Branch Manager leads and develops a team of bankers across the South Dunedin and Balclutha branches, ensuring exceptional customer service and operational excellence. This permanent, onsite role focuses on driving customer satisfaction, compliance, and community engagement while representing ANZ’s brand standards.

Key responsibilities

• Lead, coach and develop branch teams to deliver outstanding customer experiences.
• Monitor and improve key customer metrics and drive self‑service education.
• Build strong referral relationships with specialist banking teams.
• Provide escalation support for customer complaints and resolve issues promptly.
• Engage directly with customers through appointments, concierge service, and walk‑in assistance.
• Oversee branch operations, troubleshoot issues and champion banking initiatives.
• Maintain branch appearance in line with brand expectations.
• Act as a community ambassador by delivering financial wellbeing and scam awareness sessions.
• Ensure compliance with ANZ policies, risk frameworks and regulatory requirements.

Required profile

• Proven people leadership, coaching and development experience.
• Ability to foster a customer‑centric culture across a range of banking needs.
• Strong communication and relationship‑building skills.
• Understanding of compliance, branch operations and ANZ performance frameworks.

Required skills