HR Support (People Systems)

About the role

ACC is looking for an enthusiastic HR Support professional to join the People & Culture People Systems team. This position offers a solid entry point into the HR field, providing hands‑on experience with HR transactions, digital platforms and customer‑focused service.

Key responsibilities

• Provide accurate and timely HR administrative and system‑related support.
• Use the Te Kahu platform to process a wide range of HR transactions.
• Manage delivery of employment documentation through digital channels.
• Answer the onboarding phone line and troubleshoot technical issues for new employees.
• Assist customers in navigating HR systems and accessing information independently.
• Identify and suggest improvements to processes, tools and system clarity.
• Maintain up‑to‑date documentation, systems and procedures.

Required profile

• Genuine interest in Human Resources and a desire to develop HR knowledge.
• Comfortable using multiple digital systems and learning new tools quickly.
• Strong problem‑solving skills, especially for technical or process‑based queries.
• Customer‑focused mindset with the ability to work quickly without sacrificing quality.
• Resilient, calm under pressure and willing to ask for help when needed.

Required skills

• Experience with the Te Kahu HR system (or similar HR platforms).