Assistant Duty Operations Manager – Visitor Experience & Engagement

About the role

The Assistant Duty Operations Manager – Visitor Experience & Engagement supports the smooth day‑to‑day delivery of Auckland Zoo’s visitor operations. Working closely with the Duty Operations Manager, you will help ensure every guest receives a warm, respectful and memorable experience while supporting revenue and engagement targets.

Key responsibilities

• Support daily operation of zoo‑run customer service outlets, including POS systems, cash handling, reporting and IT support.
• Assist with team induction, training, rostering, service standards and performance monitoring.
• Help maximise revenue and visitation through operational oversight and clear communication.
• Build positive relationships across zoo teams, promote safe work practices and contribute to improvement projects.
• Step in as senior person on duty when required and assist with conservation advocacy programmes and events.

Required profile

• Demonstrated ability to lead by example and deliver exceptional customer service.
• Strong attention to detail and excellent communication skills.
• Ability to motivate, supervise and develop staff.
• Flexibility to work evenings, early mornings, weekends and public holidays.
• Understanding of New Zealand’s cultural diversity and commitment to respectful relationships with all communities.

Required skills

• Proficiency with Microsoft Office.
• Experience using point‑of‑sale platforms and POS systems.

What we offer

• Permanent, full‑time position (Sunday‑Thursday).
• Opportunity to work in an inspiring environment alongside passionate conservation professionals.
• Contribution to a not‑for‑profit wildlife conservation organisation.