IT Service Analyst – Service Desk

About the role

Sealord Group is seeking two IT Service Analysts to join its Information Technology team in Nelson. The role is a hands‑on, customer‑focused position within the Service Desk, providing first‑line support to users across office, factory, remote and vessel environments.

Key responsibilities

• Manage and resolve Service Desk incidents and service requests using the ticketing system.
• Provide Level 1 and Level 2 technical support for users on Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint Online) and standard Microsoft Office applications.
• Support user account administration and device issues across land‑based and vessel‑based systems.
• Document fixes, create knowledge‑base articles and capture detailed ticket notes.
• Identify recurring issues and work with the IT Operations team to drive problem management, process improvement or automation initiatives.

Required profile

• Customer‑oriented with a passion for solving technical problems.
• Enjoys working with people and learning modern workplace tools.
• Ability to work in a busy IT environment and contribute to continual improvement.

Required skills

• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint Online)
• Microsoft Office applications
• Ticketing system usage