Customer Service & Supply Chain Support Specialist

About the role

We are seeking a proactive, customer‑focused professional to join our team as a Customer Service & Supply Chain Support Specialist. In this hybrid operational role you will ensure smooth order processing, inventory management and supply‑chain coordination for both ADAMA and Grochem brands across New Zealand.

Key responsibilities

• Manage customer orders from receipt to delivery, maintaining accurate processing and DIFOT performance.
• Respond to customer enquiries promptly and professionally.
• Coordinate forward orders, back‑orders, stock transfers, proof of delivery and batch allocations.
• Process pricing adjustments, customer credits and inventory protection returns.
• Raise purchase orders and liaise with suppliers for Grochem finished goods.
• Monitor inventory levels, ageing stock and warehouse positions.
• Collaborate with Sales and Supply Chain teams on pricing, forecasting and product availability.
• Coordinate inbound shipments with the ADAMA Australia Supply Chain team.
• Prepare reports and business insights to support inventory, sales performance and commercial decisions.
• Provide general administrative support for customer service activities.

Required profile

• Experience in customer service, supply chain, logistics or a similar operational role.
• Excellent organisational abilities and capacity to manage multiple priorities.
• Strong attention to detail with confidence working with data and numbers.
• Effective communication and relationship‑building skills.
• Agribusiness experience is a plus but not mandatory.

Required skills

• Microsoft Office suite
• SAP
• Power BI
• Qlik Sense or similar reporting tools

What we offer

• Opportunity to work for a global organisation supporting New Zealand’s primary industries.
• Collaborative team environment where your work has a direct operational impact.
• Varied role that blends customer service, supply chain and business support.
• Interaction with both local and Australian teams to deliver outstanding customer outcomes.