Customer Service Representative

About the role

Join a supportive team that assists customers via phone and email, handling a wide range of queries, complaints, bookings, and invoicing. You will work Monday to Friday, 8:30 am–5:00 pm, with occasional overtime on Saturdays.

Key responsibilities

• Provide professional and empathetic support to customers over the phone and email.
• Resolve complaints, process bookings, manage invoices, and address customer requests.
• Collaborate with internal teams to find solutions and close issues.
• Maintain accurate records across multiple systems.

Required profile

• Proven experience in a customer‑focused environment.
• Excellent communication skills and ability to build rapport quickly.
• Resilience and confidence when handling difficult or sensitive conversations.
• Strong attention to detail and multitasking capability.
• Reliability, punctuality, and a positive, team‑oriented attitude.

Required skills

What we offer

• Hybrid working arrangement after training and sign‑off.
• Supportive team culture with robust onboarding and development.
• Free parking in a central location.
• Laptop provided and flexibility valued by leadership.