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Skills
Experience
Intern
New South Research & Consulting
2024-01 - 2024-05
Assisted with data collection and preliminary analysis for ongoing research projects, ensuring data quality and relevance. Utilised Excel and statistical tools to clean, organize, and visualize datasets. Collaborated with senior researchers to define research scopes and deliver actionable insights. Produced concise reports summarizing findings for client presentations.
Customer Service Representative
ALLIANZ Insurance Agency
2020-12 - 2021-04
Managed client inquiries and provided support for insurance policy-related issues, handling an average of 30 calls per day. Facilitated communication between clients and insurance agents to resolve queries efficiently, reducing response time by 15%. Documented interactions in the CRM system and ensured accurate record‑keeping. Contributed to improving customer satisfaction scores through proactive problem solving.
Languages
Arabic
fluent
English
fluent
French
fluent
Last updated: 3 hours ago