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30 years of experience

Skills

Housekeeping Operations Luxury Villa Management Team Leadership Staff Training & Coaching Quality Assurance Budgeting & Cost Control Staff Scheduling Cross‑Department Coordination LQA Standards & Audits Guest Satisfaction Inventory Control Cleaning & Hygiene Standards VIP Guest Services Process Improvement

Experience

Executive Housekeeper

Anantara Peace Haven Tangalle Resort

2025-01 -

Lead daily housekeeping operations across guestrooms, villas, public areas and back‑of‑house facilities, ensuring compliance with luxury brand standards and guest satisfaction goals. Conduct comprehensive inspections, manage inventory control and oversee VIP arrivals and personalized guest requests. Coordinate closely with Front Office, Engineering, Laundry and Food & Beverage departments to achieve seamless operational efficiency. Coach, mentor and develop a multicultural housekeeping team through continuous training and performance improvement initiatives.

Executive Housekeeper

Six Senses Zighy Bay

2015-01 - 2025-12

Directed all housekeeping operations for 82 luxury villas, public areas and back‑of‑house facilities, maintaining world‑class resort standards. Managed, trained and motivated a multicultural team, implementing structured performance improvement programs. Ensured adherence to LQA standards, luxury brand audits and hygiene protocols. Oversaw budgeting, cost control and staff scheduling, achieving operational excellence and high guest satisfaction.

Education

Bachelor’s Degree in International Hospitality Management (EHL)

Languages

English

fluent

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Last updated: 2 days ago