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Skills
Experience
IT System Administrator
e& Enterprise Cloud (Outsourced to Alef Education Project)
2023-01 -
Provide system and endpoint support for Microsoft 365, Windows devices, Chromebooks and Google Workspace within the Alef Education environment. Administer user accounts, resolve authentication and application access issues, and manage device enrollment, compliance policies and application deployment via Microsoft Intune. Maintain Windows Server, Active Directory, Group Policy, DNS and DHCP, performing daily troubleshooting and health‑checks. Handle incidents and service requests through the Alef IT Service Desk applying ITIL processes for SLA tracking and escalation. Produce technical documentation, asset inventories and resolution notes while escalating complex identity, network and application problems.
IT System Administrator
GMP Maritime & Petroleum Services
2021-08 - 2022-12
Supported end‑users on Windows OS, Microsoft Office and various business applications, providing first‑line technical assistance. Managed Windows Server infrastructure, created and refined Group Policies to improve workflow efficiency, and performed regular backups. Developed and maintained the company website and administered email accounts for staff. Oversaw cloud service payments, coordinating with the finance department to ensure timely renewals. Conducted troubleshooting of hardware, software and network issues, ensuring minimal downtime.
Languages
English
fluent
Arabic
fluent
Last updated: 2 days ago