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Skills
Experience
Sales Agent
Platinum Credit
2026-01 -
Generates and follows up on leads to acquire new customers for loan and financial products. Markets and sells products, assesses client needs and recommends suitable solutions. Handles loan applications, documentation and provides after‑sales support. Maintains accurate sales records and builds strong relationships with both new and existing customers. Drives product promotion and cross‑selling to increase portfolio revenue.
Debt Collection Officer
Safespin
2025-01 - 2026-12
Managed customer accounts and pursued outstanding arrears, ensuring timely repayments. Updated customer portfolios with high accuracy and engaged defaulting clients through calls and follow‑ups. Negotiated payment plans while preserving professional relationships. Monitored account performance and reported collection metrics to management. Contributed to improved cash flow and reduced delinquency rates.
Debt Collection Officer
FinleyAfrica
2024-01 - 2025-12
Collected overdue payments and closely monitored client account performance. Maintained precise records of collections and communicated regularly with clients to resolve payment issues. Utilized negotiation skills to arrange repayment schedules that satisfied both the company and customers. Provided regular updates to supervisors on collection targets and outcomes. Helped lower the overall default rate through proactive engagement.
Languages
English
fluent
Swahili
fluent
Last updated: 1 month ago