Desktop Support Analyst

About the role

We are looking for a motivated Desktop Support Analyst to join Stantec’s IT Services NZ & Asia team in Christchurch. The role involves on‑site support of daily IT operations across server services, enterprise applications, desktop and mobile environments, with occasional travel to other offices.

Key responsibilities

• Provide user‑facing operational support for desktops and applications.
• Resolve tickets within agreed timeframes.
• Manage queues and perform proactive maintenance and administration of designated services.
• Test and deploy software updates and security patches to servers and workstations.
• Participate in IT projects as an operational resource, offering recommendations and executing tasks.
• Work outside standard business hours when required and travel between offices.
• Install and maintain AV systems in New Zealand offices.

Required profile

• Tertiary or industry qualification in Information Technology or equivalent.
• 3–5 years of experience in an IT environment with software management responsibilities.
• Knowledge of Microsoft operating systems (Windows 10, Windows 11) and imaging processes.
• Willingness to travel and work outside regular hours as needed.

Required skills

• Windows 10
• Windows 11
• Imaging
• AV system installation and maintenance
• Software update and security patch deployment

What we offer

• Competitive salary.
• Learning and talent development programs.
• Mentoring and professional memberships.
• Health, income protection and life insurance.
• Service recognition awards and wellbeing programs.
• Employee assistance programs and optional additional leave purchase.